VeriShow, a live personal engagement solution has recently been added to Yahoo! Commerce Central. The app allows merchants to plug the solution into many popular ecommerce platforms, including Amazon Webstore, Shopify. and 3dCart.
Verishow adds a “Live Help” button to the site that customers can click to get live assistance from an agent.
The agent can use text, audio and video chat to communicate with the customer. In addition, the agent can use a unique set of tools to share product content (documents, images, videos) with the customer in real-time or let the customer share content, such as a scanned ID.
Personal engagement with video chat as provided by VeriShow can significantly improve customer-agent interaction, as non-verbal communication counts for a large percentage of communication.
Other features within VeriShow allow real-time co-browsing of the website pages, for example to assist a customer with checking out, or complete a PDF form with the customer in real-time
The platform can be used to improve customer service or to increase revenue by allowing effective personal engagement that is similar to real-life interaction.
Some of VeriShow’s main features:
• Live text chat
• 1 or 2-way audio or video chat
• Real-time website co-browsing
• Agent screen sharing
• Real-time content sharing and transfer from agent or customer
• Form completion
• Monitoring of website visitors
To learn more or try the app free for 14 days, visit the VeriShow page on Yahoo Commerce Central.